Privacy Policy

1. Who We Are

Keepsake ("Keepsake," "we," "us," or "our") provides estate cataloging, storage, and item disposition services to families in Southern California. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit keepsakehq.com, use our web application, or engage our services.

For privacy questions, contact us at hello@keepsakehq.com.

2. Information We Collect

Information you provide directly:

• Contact information (name, email address, phone number)
• Account credentials when you create a Keepsake account
• Payment information (processed securely through Stripe; we do not store raw card numbers)
• Estate and item details you enter into the platform
• Communications you send us (support emails, contact form submissions)

Information collected automatically:

• Log data (IP address, browser type, pages visited, timestamps)
• Cookies and similar tracking technologies for session management and analytics
• Device information (operating system, screen resolution)

3. How We Use Your Information

• To provide, operate, and improve our services
• To create and manage your account and estate inventory
• To process payments and send billing communications
• To send service updates, confirmations, and support responses
• To share catalog access with family members you invite
• To comply with legal obligations
• To detect and prevent fraud or misuse

We do not sell your personal information to third parties.

4. How We Share Your Information

We share information only as described below:

• Service providers: We use trusted vendors (e.g., Google Cloud, Firebase, Stripe, SendGrid, eBay) to operate our platform. These vendors process data only as directed by us.
• Family members you authorize: When you invite family members to your estate catalog, they gain access to item information you've made available.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of Keepsake or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by emailing hello@keepsakehq.com. We may retain certain information as required by law or for legitimate business purposes (e.g., billing records).

6. Cookies

We use cookies and similar technologies to keep you signed in and to understand how visitors use our site. You can configure your browser to refuse cookies, but some features of the platform may not function correctly without them.

7. Security

We take reasonable technical and organizational measures to protect your information, including encryption in transit (TLS), encrypted storage for sensitive credentials, and role-based access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Your Rights (California Residents)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information we collect, use, disclose, or sell
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, email hello@keepsakehq.com.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., eBay listings). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For questions, requests, or concerns about this Privacy Policy:

Keepsake
hello@keepsakehq.com